Support

Support that shows up when it counts, 24/7.

Find answers in the Support Center, open a ticket, or see what’s new in the platform.

Guides, troubleshooting and answers to common questions.

Product updates and release notes, by date.

Step-by-step manuals for every module.

Want us to send an email campaign to your guests?

Send your content, check the test email and we deliver it on your date. We need 5 business days.

24/7, from people who know venues.

Always onOpen a ticket any time. Live venues don’t keep office hours, and neither do we.

Venue expertsA team that has spent years inside the venues it supports.

In your languageSupport in English, Spanish, German and French. [Languages to confirm]

How do I open a support ticket?

Log in to the customer portal with your BMI Leisure account and choose “New ticket”. You can follow its status and reply from the same place.

What are your support hours?

Tickets can be opened 24/7. Urgent issues that stop your operation are prioritized. [Response times to confirm]

Where can I see what’s new in the platform?

Every release is listed by date in Product updates, inside the Support Center.

How do I request a marketing campaign?

Customers can request a campaign from our marketing team through the Support Center. We’ll help you plan and launch it.

Can I add features or venues to my plan?

Yes. Talk to your account manager, or contact us and we’ll set up a call.

Not a customer yet?