Three activities, several points of sale, and a full house every weekend. The team at Indoor Karting Barcelona explains, on camera, why they have kept BMI Leisure running their venue day to day.
A venue where one guest is never doing just one thing
Indoor Karting Barcelona has spent 25 years building one of the busiest multi-activity venues in the Barcelona area. The centre is built around a multilevel go-kart track that can run around 16 adult karts at the same time, with a separate fleet of children’s karts alongside it.
Around the track sits everything else: an eight-lane bowling centre, one of the biggest laser tag arenas in Spain, and a restaurant area that fills up with birthday parties every weekend.
That mix is what makes the operation demanding. A single group can arrive for a race, move to laser tag, sit down to eat and finish with a couple of bowling games — and the venue has to keep track of all of it without the queue at reception growing.
Why they chose BMI Leisure
When the team went looking for software, the requirement was specific: one supplier that could handle a karting track, a bowling alley, a laser tag arena and a restaurant together — not four systems stitched into one another.
“BMI Leisure was the only company that offered the kind of service we are still using day to day. There is a big team behind it, with very good support.” – Oliver Vervaet, Owner
One point of sale, every activity
The venue runs several points of sale across the building, all working from the same system. Because everything sits on one platform, a staff member at any station can see and sell every activity — a race, a bowling lane, a laser tag session, food — and assign a group to all of them in a single flow.
“As we have more than one activity, the BMI Leisure point of sale makes it very easy to get all the clients onto the different activities at the same time.” – Oliver Vervaet, Owner
That is the difference between a mixed booking taking one conversation instead of three, which is what keeps a weekend afternoon moving.
Timing that guests can read from the track
Karting is the part of the venue where data becomes part of the fun. The timing software gives the team a live view of every kart on track, and the same information goes straight onto the scoreboards guests watch between races.
“It is very comfortable. Here we have every kart, the kart number, the person in the car, the best time they do, the last lap, and the average time — so you are going to know if he is running faster.” – Oliver Vervaet, Owner
Support at six on a Saturday evening
For a venue whose busiest hours are exactly the hours most suppliers are offline, support is not a footnote in the contract. It is the reason the team sleeps at night.
“Working on a Saturday at six in the evening, there might be a small issue — and having 24-hour support available makes it very relaxed. There is always help that can assist us.” – Oliver Vervaet, Owner
Run your venue like this.
If you manage a karting track, a family entertainment centre or a multi-activity venue, we can show you the same setup on your own operation.
See the PlatformAbout this case study
The quotes in this article come from an interview filmed on site at Indoor Karting Barcelona with Oliver Vervaet. Spoken answers have been lightly edited for clarity and approved by the venue before publication. Venue details were confirmed with the client.
